Returns and Exchanges

RETURNING OR EXCHANGING YOUR PURCHASE

We are a small company and are only able to process returns within 14 days of receipt.  

We aim to process all returns within 3 calendar days of receiving your order back. Whilst it may be sooner, please allow up to 7 calendar days.

RETURNS:.

IMPORTANT INFORMATION:

• Wherever possible, to ensure your return is processed quickly, please send all the items you wish to return from the same order in one parcel.
• Items must be returned new, unused and with all tags still attached. In addition, shoes should be returned in their original, undamaged shoe box with dust cover and packing as this is considered part of the product.
• Only returns using our approved returns service with tracking and insurance where proof of collection is provided.

CONDITION OF RETURN:

All SOLEIL ATELIER items must be returned in an unmarked, unused condition with the original packaging including dust bag(s) and paper. The branded shoe box is considered as part of the product and should be returned in a protective shipping box.

Due to the delicate nature of our soles, shoes should be tried on a clean dry protected surface (e.g. a carpeted surface) and away from any moisture. Shoes that are returned without a box, in a damaged box, with marked soles or missing components such as the dust bag(s) may not be accepted, and will be sent back to the delivery address used in the original order.

Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.

info@soleilatelier.com