Product Care

Soleil Atelier uses excellent quality Leathers and Materials. To enjoy your SOLEIL ATELIER products for a long time, we recommend the following care information.

Slight variations in leathers and material are entirely normal for the type of natural leathers used by SOLEIL ATELIER.

• All types of leather and other delicate materials (including metal accessories) may suffer from humidity. Humidity, salt and atmospheric agents in general can cause permanent and irreversible wear and tear. Please take care to avoid rain and direct contact with heat, oil, grease (make up), alcohol (perfume solvents) and other abrasive products as SOLEIL ATELIER cannot assume responsibility for the eventual deterioration, modification, or natural wear and tear of our products.
• Avoid contact with any materials which may transfer their color pigments onto our products.
• All materials are sourced for their exceptional quality.
• Always store your product in the dust bag provided when not in use.

WHY ARE ITEMS LISTED AS PRE-ORDER?

• Each shoe is hand crafted made to order by our manufacture partners.  As a small business we do not typically keep a large inventory in stock, thus the average time to receive a restock or pre-order is about 5-6 weeks. We are thankful that you are choosing to order with us and appreciate your patience and understanding while we grow our business. Pre-ordered items are not immediately available to be shipped out to you as they are still being created by our craftsmen.
• We provide you with estimated delivery times on the product page of your chosen item, please note these are guidelines and we will update you during the process and once the order has been shipped.
• Please note if you have purchased a pre-ordered item and an item that is immediately available on the same order, items will be dispatched as and when they become available.

HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED SUCCESSFULLY?

• After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted you will receive additional email notifications once your order is started and updates along the way.
• Our Customer Service team may be in contact once your order has been placed, as in some cases we may need to verify some details.

CAN I CANCEL OR AMEND ANY OF MY ORDER DETAILS?

• Unfortunately, once your order has been placed we are unable to change any of the details but may be able to assist you to cancel and replace the order. For Made to Order Extended sizes, those smaller than IT 35 and larger than IT42, you have 48 hours to amend the details or size of the item. Please contact us for further information.

WHEN WILL MY ORDER BE CHARGED?

• For all in-stock and pre-order items, payment is taken at the time of dispatch.